Description
Home Aandle Wax Warmer elt Laromatherapy Metal Eletricity Wax Lamp C..FAQ
Q1: Does your product include light sources?
A: No, light sources are not included.
Q2: Are you factory?
A: Yes, we are factory. We have our own molding and producing workshops, including brass lost wax workshop, brass casting
workshop, hardware workshop, stainless steel laser cutting workshop . All things are controlled by ourselves.
Q3: Do you accept sample order?
A: Yes, we accept sample order. We understand that many clients need to get sample for quality check.
Q4: Do you have R&D department?
A: Yes. We have a strong team of R&D From drawing to sample. total more tan 20R&D engineers
Q5: How long does it take for the ODM sample?
A: 3-5 days.
Q6: How long will it take for normal order?
A: 5-8 days upon deposit payment.
Q7: Does your packaging pass drop test of E-commerce?
A: Yes. Our packaging passed drop test of E-commerce.
Q8: Do you have any MOQ limit?
A: Low MOQ, I pc for sample checking is available, and try order also is welcome.
Q9: How to deal with the faulty?
A: First, our products are produced strictly according to the ISO quality control system and the defective rate will be less than
0.2%.
B. Secondly, during the guarantee period we will send new lights with new order for small quantity. For defective batch products,
we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
Q10: Can I visit your factory?
A: Yes, warmly welcome, our factory is near Shenzhen, Guangzhou and Hong Kong.
Wish You Have A Pleasant Purchasing Time!